Privacy policy

1. Data controller

The personal data collected through this website is processed by:

SIREN: 847 669 025
SIRET: 847 669 025 00011

For any question relating to your personal data, you can contact us at:contact@m4it-solutions.com

2. Data we collect

When you use our contact form, we may collect the following information:

• your first and last name;
• your email address;
• your telephone number, if you choose to provide it;
• your company name, if you choose to provide it;
• the nature, priority and current stage of your project;
• the content of your message;
• the language used on the website.

Technical information strictly required to secure the service may also be recorded temporarily. This may include the IP address, the date and time of the request and technical events associated with its processing.

Please do not include sensitive or confidential personal information that is not necessary for us to assess your request.

3. Why we use your data

Your information is used exclusively to:

• receive and understand your request;
• assess your needs and prepare an initial discussion;
• reply to you by email or telephone;
• secure the form and prevent misuse.

Information submitted through the form is not used to automatically subscribe you to a newsletter and is never sold.

4. Legal bases

Processing your request

The processing of information submitted through the contact form is based on taking pre-contractual steps at your request, in accordance with Article 6(1)(b) of the General Data Protection Regulation.

Service security

The limited processing of technical data required to protect the form is based on Make IT’s legitimate interest in securing its website, preventing misuse and ensuring the availability of its services, in accordance with Article 6(1)(f) of the GDPR.

5. Required and optional information

Fields identified as required are necessary for us to process your request. Without this information, we may not be able to reply.

Your company name, telephone number and any additional project details are optional unless otherwise clearly indicated in the form.

6. Who can access your data

Your data is only accessible to authorised persons within Make IT and to technical service providers strictly required to operate the form, host the website and deliver messages.

These service providers may only process the data as required to perform their technical services and must ensure its confidentiality and security.

7. Hosting and data location

The website and the contact form processing service are hosted using Amazon Web Services infrastructure. The primary region planned for this processing is AWS Europe (Paris), identified by the codeeu-west-3.

Some technical providers may rely on subprocessors located outside the European Economic Area. Where applicable, these transfers are protected by appropriate safeguards provided for under data protection law.

8. Data retention

Data relating to a contact request or prospective client may be retained for up to three years from its collection or from the most recent contact initiated by the person concerned.

If a contractual relationship is established, certain information may be retained for longer periods to comply with applicable legal, accounting or contractual obligations.

Technical logs used to secure the contact form are retained for a maximum of 30 days, unless a longer period is required to investigate a security incident.

9. Your rights

Depending on the circumstances and the applicable legal basis, you may exercise the following rights:

• the right to access your personal data;
• the right to correct inaccurate data;
• the right to request the deletion of your data;
• the right to restrict its processing;
• the right to object, where applicable;
• the right to data portability, where applicable.

You can exercise your rights by contactingcontact@m4it-solutions.com. If there is reasonable doubt about your identity, we may request additional information to protect your data.

If you believe that your rights have not been respected, you may lodge a complaint with theFrench Data Protection Authority (CNIL).

10. Cookies and tracking technologies

The website currently uses no advertising cookies or audience measurement tools requiring your consent.

Technical mechanisms strictly necessary for the operation and security of the website or for remembering your preferences may be used. If new tracking tools are introduced, this policy will be updated and a consent mechanism will be implemented where required.

11. Automated decision-making

Information submitted through the website is not subject to any fully automated decision-making or profiling producing legal effects concerning you.

12. Changes to this policy

This privacy policy may be updated to reflect changes to the website, our services or our legal obligations. The date shown at the top of this page identifies the latest published version.

13. Language

This English version is provided for information purposes. In the event of any discrepancy or difference of interpretation, theFrench versionshall prevail.